School Office

Office

School Office Times

Our school office is open from 8.30am -4.30pm.

Sue Husson and Rachel Brockhurst will be available to deal with general enquiries and school events.

  • Mrs Husson will be on hand to deal with queries relating to breakfast and tea time club, school trips, school events, sports events and the school website.
  • Miss Brockhurst will be on hand to deal with queries relating to attendance, admissions, changes of address, telephone and e mail details. She will also register the pupils arriving late and ensure they arrive at their classrooms promptly.

If you have a query or an enquiry relating to school meals or Parentpay you will be able to leave a message which will be passed to Mrs Lowe to deal with.  Alternatively you can telephone the school during the day or call in the office at the end of the day and speak to Mrs Lowe directly. We also encourage parents to post any letters, booking forms, response slips for trips and events, school uniform orders and any messages that need passing on to teachers into our post box situated in the entrance lobby.  This will save you time waiting and alleviate the queue first thing in the morning.

 Security and Safety

We aim to provide a secure environment for pupils and staff

All visitors to the school should report to the main entrance office to sign in . A visitors badge must be displayed for the duration of their visit. When leaving they must sign out and return their badge.

The Car Park is for staff only. Parents and visitors must park safely on the roads outside the school.
We have a continual problem with some parents who park on the zigzag lines near the school entrances. Please remember that parking on these lines is not permitted at the beginning and end of the day. As a Healthy School, we promote walking to school. Please walk to and from school with your child, as this will benefit everyone, including yourself.

Complaints Process

We hope that your child will have a very happy and rewarding time at Merryhills, but occasionally something might go wrong. If you have any concerns about your child’s education you should first talk to their class teacher who should be able to resolve the matter. If, however, you are still not satisfied you should speak to one of the Assistant Heads to see if they can resolve the difficulty, and if that fails speak directly to the Headteacher. We have a written complaints process, which is available from the school office and includes information about contacting the Chair of Governors and/or Local Authority.

Services for Parents

Informed Families Enfield (IF) If you need information about choosing high quality childcare in Enfield or other parenting support information: 020 8482 1066 www.enfield.gov.uk/if Typetalk 18001 (Formerly the Enfield Childcare Information Service) Parentline Plus Because instructions aren’t included! 0800 800 2222 www.parentlineplus.org.uk ‘talking to someone has made all the difference’

  • Parents helping parents
  • Find out where to go for specialist advice
  • Get free information leaflets

Free – confidential – 24 hours Parent Support Service We work in schools, in children’s centres, in family homes and in the community. Our aim is to listen, support and advise by offering practical parenting strategies, individual work and running parenting groups and workshops. For more information please call your local Community Parent Support Advisor 020 8372 1500